Shipping, Returns & Exchange Policy

We currently deliver within South Africa only, and we do not offer international shipping at this time.

All orders are processed within one to two business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

Once dispatched, orders typically arrive within two to five business days depending on your location. Deliveries to outlying or remote areas may take slightly longer.

All orders are shipped via trusted local couriers. As soon as your order has been dispatched, you will receive a confirmation email with tracking details so that you can follow its journey.

Shipping fees are calculated at checkout and vary depending on your delivery address. From time to time, we may run free shipping promotions, and we encourage you to subscribe to our newsletter to stay updated.

We want you to love your Solaine fragrance, but if for any reason you are not fully satisfied, you may request an exchange or refund. A two-way courier fee of R100 each way will apply in both cases. For refunds, the courier fees will be deducted from the refund amount, and the net balance will be processed back to your original payment method.

To ensure fairness, Solaine reserves the right to limit the number of exchanges per customer. Repeated or excessive requests that appear to misuse this policy, such as attempting to use exchanges as a way to sample multiple perfumes, may be declined at the discretion of management.

If your order arrives damaged or incorrect, you must notify us within three days of receiving your parcel. Please provide a description of the issue, clear photographs of the product and packaging, and your order number. Once your claim has been reviewed and approved, we will arrange a replacement or exchange at no additional cost, subject to stock availability. Please note that minor packaging imperfections that do not affect the product itself are not covered.

To begin the process, please contact us by email at info@solaine.co.za or via WhatsApp at +27 73 874-7789. Our team will guide you through the necessary steps.